Legal
Last updated: May 2026
We collect your email address when you join the waitlist. If you upload a policy PDF, we process it to produce your analysis and then delete it. We never sell your data. We don't refer you to brokers or earn commissions.
Centza is an Australian technology company providing AI-powered insurance policy analysis. This policy covers how Centza collects, uses, stores, and protects your personal information. We are bound by the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
For any privacy questions, contact us at info@centza.com.
We collect the minimum data needed to provide the service:
We do not collect your name, address, phone number, payment details, or any government identifiers (Tax File Number, Medicare, etc.) unless you explicitly provide them.
This is the part most people want to know about.
When you upload a PDF, it is transmitted securely over HTTPS, passed to our analysis pipeline, and then permanently deleted. We do not store your policy documents. We do not index them. We do not use them to train models.
The analysis output (your Savings Score and breakdown) is stored against your account so you can refer back to it. The source document is not.
PDF retention: zero days. Your document is deleted immediately after analysis completes.
Centza uses the OpenAI API to analyse the text extracted from your policy PDF. This means that policy text — including coverage terms, premium amounts, and insurer name — is sent to OpenAI's servers for processing.
OpenAI processes this data in accordance with their API data usage policies. Under their current API terms, data submitted via the API is not used to train OpenAI models. You can review OpenAI's privacy practices at openai.com/policies/privacy-policy.
We do not send your email address or any account information to OpenAI. Policy content is sent without any personally identifying information where it can be avoided.
We do not use your data for advertising. We do not build profiles for sale or licence.
Centza does not receive referral fees, placement commissions, or any other payment from insurance companies or brokers. We have no financial incentive to recommend any particular insurer or policy.
We will never share your email address or policy data with an insurance company, broker, or comparison site without your explicit consent.
Your email address and analysis results are stored on secure servers. We use industry-standard encryption in transit (HTTPS/TLS) and at rest. Access to personal data is restricted to authorised personnel only.
In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) in accordance with the Notifiable Data Breaches scheme.
Under the Privacy Act, you have the right to:
To exercise any of these rights, email info@centza.com. We will respond within 30 days.
We use minimal, privacy-focused analytics. We do not use advertising cookies, tracking pixels, or cross-site tracking. If we add third-party analytics, we will update this policy and, where required by law, seek your consent.
We may update this policy from time to time. Material changes will be communicated via email to registered users. Continued use of the service after changes are posted constitutes acceptance of the updated policy.
Privacy Officer
Centza
info@centza.com
If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.